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Miscellaneous questions

Can my thermostat connect to Alexa?


To connect, please make sure you have downloaded the Alexa App and that your Amazon device is fully registered and connected to the Wi-Fi. In addition, you will need to make sure that your my.warmup.com account has been set up and your 4iE is connected. Once connected, open the app and go to the Skills in the menu. Find the skill Warmup 4iE and select Enable. 

How do I turn off the Backlight on my 4iE Thermostat?


Follow these steps to turn off the backlight feature: Menu > Settings > Display/Audio > Display Brightness > Standby set to ‘0’ > Accept

What Does the Error Message on my Tempo Mean?


If you see the floor sensor error icon on the screen it means that your thermostat has been unable to detect the temperature of the floor. Please contact Warmup.

Tire Tracks Installation: How Far Do I Space the Mats?


The proper distance to space the mats should be 5 feet on center or 3ft between mats. Please refer to the installation manual for more details regarding your snowmelt installation.

How do I test my system using a Megger (Mega-Ohmmeter)?


The megger is used as a quality control measure to test the insulation resistance to detect any fault in the heater cable jacket. Such leaks cannot be spotted with a regular ohmmeter and help spot any damage to the cable and cable jacket.

Does the 4iE have a Battery Backup?


There is no battery backup or capacitor in the 4iE, however, there is internal memory. Periodically the programming and date/time are stamped to a section of internal memory. This is then overwritten when the next stamp takes place. When the power is resumed following a power outage, the device will revert to the most recent stamp taken.

Can the ETOG Sensor Lead be Extended?


Yes, the sensor lead can be extended up to 200 meters using same gauge cable. Total resistance of the sensor cable must not exceed 10 ohms.

Can I Install my Floor Heat over an Existing Sheet of Vinyl Floor?


If using a DCM-PRO membrane, scrape/scratch and prime the vinyl to ensure bonding with a highly modified thinset and install the membrane directly to it.

Why does my CDP-2 Blink when my DS Controller has a Steady Green Light?


The CDP-2 blinks when it is getting minimal power through the DS controller to power it.

Quoting Tools: instant, accurate, flexible

Warmup offers an extensive range of electric floor systems compatible with all floor types, rooms and projects.

Indoor Systems

  • ✓ Ideal as a primary heat source for whole-house heating
  • ✓ Ideal for zones less than 250ft²
  • ✓ Ideal for single rooms
  • ✓ Does not alter floor levels
  • ✓ Great for renovations

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Outdoor Systems

  • ✓ Ideal for zones under 3,000ft²
  • ✓ Ideal for residential and commercial projects
  • ✓ Compatible with existing roofs & driveways
  • ✓ Works with asphalt, concrete, and pavers
  • ✓ Great for new construction

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Projects Division Consultation

  • ✓ Bespoke heating solutions for new-build projects and larger renovations
  • ✓ Dedicated team to work with you
  • ✓ Detailed system layouts for each stage of the project

Get In Touch with Warmup’s Projects Division
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